Frequently Asked Questions

Where do you ship from and how long does it take?

We ship from within the USA. Most orders arrive in 3-7 business days after processing. You'll get a tracking link by email once your order ships.

What does shipping cost?

Shipping costs are shown at checkout before you pay. Keep an eye out for free-shipping promotions.

Can I change or cancel my order?

Email us as soon as possible at hello@petwizo.com. If it hasn't shipped yet, we'll do our best to update or cancel it.

What's your return policy?

See our Return Policy page. In short: 30 days, unused items, we help you sort it out.

How do I track my order?

Use the tracking link in your shipping confirmation email. If you can't find it, email us and we'll resend it.