Refund policy

We want you and your pet to love every Petwizo purchase. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the delivery date to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Email us at support@petwizo.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please do not send items back before contacting us.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank, it may take a few additional days to appear.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we cover the return and send a replacement or full refund.

Damaged or wrong items

If your order arrives damaged or you received the wrong product, email support@petwizo.com within 7 days of delivery with a photo. We'll make it right at no cost to you.

Non-returnable items

For hygiene reasons, used items that have been in direct contact with your pet (drinking bowls, worn accessories) cannot be returned unless they are defective.

Late or missing refunds

If you haven't received a refund after the stated time, first check with your bank or card company. If you still need help, contact us at support@petwizo.com.